Terms & Conditions
Introduction
These Terms and Conditions ("Terms") govern your use of the Turnstile Threads website and your purchase of our products. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our site.
Business Information
Turnstile Threads is a UK-based business specialising in selling second-hand and vintage football shirts. Some items are used, while others may be new with tags. All items are clearly described on their respective product pages.
Eligibility to Use the Website
By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
Product Descriptions and Authenticity
We take great care to accurately describe each item, including its condition. We carry out a thorough authentication process for all shirts sold. However, due to the nature of vintage products, occasional errors may occur. If you have any concerns about the authenticity of an item, please contact us directly.
Payment Terms
We accept immediate payment via credit and debit card at checkout. All prices are listed in GBP. Payments must be completed before orders are processed.
Pre-orders and Early Access
We do not offer pre-orders. However, customers who subscribe to our email list will receive early access to website drops and new stock announcements.
Shipping & Delivery
We ship within the UK and to selected European countries. UK orders are sent via Royal Mail Tracked 48 for £3.95 or Tracked 24 (1-2 business days) for £4.95. European shipping is subject to a flat rate, currently under review. UK orders over £150 qualify for free standard shipping. All orders are tracked. Delivery timeframes are estimates and may vary due to external factors.
Returns and Refunds
We accept returns only if the item is unworn and shows no additional damage beyond what was disclosed in the original listing. Customers must contact us within 7 days of receiving their item. Once returned and inspected, eligible refunds will be issued. Turnstile Threads covers the cost of return shipping. We do not currently offer direct exchanges. Customers may return their item (if eligible) and place a new order for their preferred item.
Lost or Delayed Orders
All orders are tracked. If your parcel has not arrived within 7 days of receiving your tracking code, please contact us. We will investigate with the courier. Refunds or replacements will only be issued once loss is confirmed.
User Accounts
Customers may create accounts to track their order history and save preferences. It is your responsibility to maintain the confidentiality of your account information.
Marketing Communications
Customers may opt in to receive marketing communications. You can unsubscribe at any time using the link provided in our emails.
Changes to Offerings
We reserve the right to change or discontinue any product or service at any time without prior notice.
Limitation of Liability
To the maximum extent permitted by law, Turnstile Threads is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us at admin@turnstilethreads.co.uk.